First, you choose your illness, fill out the questionnaire, and then the doctor creates the required PDF files during your next telemedicine consultation. You immediately receive a code by email that allows you to decrypt and download your illness statement in PDF format: Download.

You will receive the medical certificate from our private doctor 5 minutes after completing the questionnaire. If you are not receiving our emails, we recommend creating a free customer account with us to avoid this issue and to be able to view your future orders at any time under “Patient File”. To do so, click on “Login” in the top right corner or register next time during the third step of the questionnaire under “Create a user account”.

Yes, but be careful: you must ask your employer IMMEDIATELY to accept the sick leave certificate, especially if they are suspicious. You could, for example, write to them: “Here is my sick leave certificate in PDF format. Is that okay?” If they don’t accept it quickly, cancel without penalty.

For students aged 16 and over, apprentices, and university students, our standard sick leave certificate is usually sufficient to excuse an absence. However, please check beforehand whether such a « standard sick leave certificate » is acceptable. There is no uniform acceptance policy, and our doctors cannot issue additional documents for you, such as special certificates for being unable to take an exam.

Yes, for gastroenteritis and the common cold, you receive a follow-up certificate from our private doctor.

In the event of a serious illness that results in, or is likely to result in, a prolonged period of incapacity for work, please consult a licensed physician. Telemedicine is helpful in many cases, but in this instance, you should be monitored in person.

Unfortunately, we do not issue additional certificates in cases of inability to take an exam, for example. Nor do we complete forms, such as those for travel cancellation insurance.

We report the person to the police for document forgery and place them on a blacklist so they can never use our services again.

Hey, it’s great that you’re using our online service! No matter where you are in the world, we’re always there for you. Even on vacation, you can request sick leave at any time. Please note, however, that for billing reasons, you must be a resident of France to use our service.